05-14-2024 10:39 AM
so this pass few week i started to feel something wrong with this device
my laptop suddenly goes black screen and fan is on full blast
reference
https://www.reddit.com/r/ZephyrusG14/comments/lmdsdr/help_g14_bricked_screen_turns_black_fans_go_lou...
https://www.reddit.com/r/ZephyrusG14/comments/1cqsxeq/g14_2020_model_problem/?utm_source=share&utm_m...
same situation happened to me i bought this during 2020 and the warranty is already expired
and i see more more user are experience this the same situation
for me the solution when this happen is "holding power button till it restart" and is temporary solution is there
the other method i try is
clean install 2x
and still happen
05-14-2024 10:45 PM
Hi @mandoo558 ,
May I confirm if the black screen occurs during specific software or usage scenarios?
Additionally, is there any overheating observed when the black screen happens? Since you've already reinstalled the system to rule out software-related issues, please try using myASUS to check for any potential hardware abnormalities. Thank you.
05-15-2024 01:04 AM
sometimes it happened on idle
there is no overheating
and i already use MYasus app for diagnostic and there is no issue or abnormaL
Im going to try factory reset(not windows reset)
I'm going to try one more time by factory reset