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Asus Rog Strix Scar G733PYV Random Restart Solution

Dieerhun
Level 8

Hi everyone!

I want to share my own experience with this issue.

Two weeks ago, I bought an Asus Rog Strix G733PYV RTX 4090 machine for $4200. The problem started on the second day, where it would randomly restart. I began monitoring the temperature of the machine in Armoury Crate, but it wasn't under heavy use at all, and it even restarted while idle.

Then I started browsing Reddit and the Asus forums, where they suggested that the issue might be with Armoury Crate, and recommended using GHelper instead. I installed it, but it bothered me that I had to resort to such solutions on a two-day-old machine, especially one this expensive, so I contacted Asus Support. They advised me not to use GHelper because it's not an official program, which I completely understood. They sent me an installer for Armoury Crate and Aura Creator, which was indeed different from the one available on the Microsoft Store.

I tested the machine all day and thought I had solved the problem, but unfortunately, it restarted again. At this point, I felt a bit discouraged and was about to return the machine, but I decided to search online one last time. That's when I saw someone suggesting turning off Fast Boot.

Go to: Settings -> Control Panel -> Hardware and Sound -> Power Options -> On the left side, choose "What the power buttons do" -> In Shutdown settings, uncheck "Turn off fast startup."

Additionally, I disabled the Fast Boot option in the BIOS as well. I've been testing it for a week now, and no issues have surfaced. It's very likely that this was the problem.

I hope this helps someone, as I only found the solution by a stroke of luck.

Happy gaming!

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2 REPLIES 2

Dieerhun
Level 8

Bad news, after 2 weeks the restart issue unfortunately reappeared, so turning off Fast Boot didn't solve the problem, although it’s strange to me that after turning it off, everything was fine for 2 weeks. The restart happened while browsing, about 10 minutes after playing a game. Unfortunately, I have no more ideas, so I’ll have to send my new computer to service

 

I’m sorry I couldn’t provide a solution for you guys 😞 I really hope they can fix it at the service and that it won't be a case of them sending it back with the excuse that they didn’t find anything.

Anbby_ROG
Customer Service Agent

Hi @Dieerhun ,

I'm sorry to hear about your experience. I'd like to confirm if the random reboots occur under any specific conditions. Do any freezes or other issues happen when the reboots occur? 

Please try using DDU to completely remove the display drivers, then reinstall the ASUS-verified iGPU/dGPU driver versions to see if this improves the situation. Thank you.