ASUS ROG Strix Scar 18 (2025) G835LX - GREY SCREEN CRASHNG

[eLiyac12]

The problem:
Random total system freezes in Counter-Strike 2 (grey/white screen, no response, forced reboot required). Errors in Event Viewer/Reliability Monitor: LiveKernelEvent Code 117 (initially), later Code 141 (TDR hardware hang). Not sure if it happens with other games.

Stress Testing (All Passed Clean):

• 3DMark Steel Nomad: 5915 score (competitive for this model)
• OCCT: CPU/GPU/RAM/Power tests (15–30 mins each, Turbo mode temps ~80°C stable, no errors/throttling)

What I've Tried (All Suggested/Fixed Temporarily, But Issue Returns):

• Disabled NVIDIA Reflex (and Boost) in CS2
• Disabled Hardware-Accelerated GPU Scheduling (HAGS)
• Increased TdrDelay/TdrDdiDelay to 10 in registry
• Uninstalled problematic Windows update KB5074109 (confirmed removed via DISM)
• Tested different outlets/battery only
• Checked/switched Armoury Crate modes (Turbo/Performance/Ultimate)
• Planning DDU clean reinstall of latest NVIDIA driver (591.74)

The laptop performs amazingly when stable (high FPS, cool temps), but these intermittent crashes make it unreliable for gaming—especially frustrating on a €4,186 premium machine that's only a few weeks old. Is this a known driver/MUX/power quirk on 2025 Scar 18 RTX 5090 models? Any official fixes, BIOS updates, or RMA advice?
Please thanks!

[Falcon2_ROG]

@eLiyac12 
Could you please provide the BIOS version, system version, and OS build currently installed on your laptop, and confirm whether the graphics driver you are using was downloaded and installed from our website? Also, please provide a video or a picture showing the issue so we can further verify the problem.

We apologize for any inconvenience caused.
** I sent you a message, please check it.

[eLiyac12]

Thank you for the follow-up. Here is the requested technical information for my device:

BIOS Version: 327 (Current latest available on the G835LX support page).

System Model: ROG Strix SCAR 18 G835LX

OS Version: Windows 11 25H2

OS Build: 25H2 26200.7462

Graphics Driver: NVIDIA GeForce Game Ready Driver v591.74 (Downloaded directly from NVIDIA.com)

Photo of the crash is attached. ( Zoom in to see purple dots ? )

If anything else is necessary please let me know.

[shi]

i see that i am not alone in this and alot of people have the same are asus gone do something about it?
i notice that when use standard and not dgpu its better?
are and fix or new bios are comeing ?

asus costumer are not improtent ?

[eLiyac12]

Hey Falcon,
Can we get any official statement from Asus regarding this problem since I am not the only one who has those problems?

That's really frustrating that Asus don't comes up with official updates regarding this problem.
I have bought this the G835LX after I had really good experience with their previous laptop ASUS ROG Strix G17 G712LV-H7007T which was absolutely perfect - 0 problems. I had this laptop for almost 5 years and I didn't even formatted it lol.
But this G835LX is completely disappointing. 
You pay for premium laptop to get premium crashes while playing. thats crazy.

[Umbracatervae]

This is happening in arc raiders as well. It is maddening. I am not very PC saavy and I have no idea what to do.

[Falcon2_ROG]

@Umbracatervae 
Could you please provide the BIOS version, system version, and OS build currently installed on your laptop, and confirm whether the graphics driver you are using was downloaded and installed from our website? Also, please provide a video or a picture showing the issue so we can further verify the problem.

[Umbracatervae]

American megatrends intl g835lx.325 7/25/25

Windows 11 pro

Drivers are the same as listed on your website. 

[Falcon2_ROG]

@eLiyac12 
Since the graphics driver you’re using is not the validated version provided on our website, we recommend using DDU to uninstall the graphics driver, then installing the driver available on our website and checking whether the issue improves.
https://rog.asus.com/laptops/rog-strix/rog-strix-scar-18-2025/helpdesk_download/

We apologize for any inconvenience caused.

[Falcon2_ROG]

We apologize for any inconvenience caused.

[YalovAndrey]

I have the same problem: the screen turned gray. If you look closely at the photo, you'll also notice vertical dotted blue lines. The computer rebooted itself. I adjusted something, and now it goes gray for 10 seconds and then returns to normal. This rarely happens in games; it's usually just the browser and a couple of other background programs that don't put as much strain on the system as games. I did what you wrote, but it didn't help. My serial number:T4NRKW00058014D