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ASUS ROG Strix Scar 17 SE (2022): Light at the corner at the bottom of the keyboard always on

bcwong71
Level 7

Hi,

I noticed that the light at the right corner of the LED light bar under the keyboard is misbehaving. At times, it is not synchronised with the other lights which are configured to the "Rainbow" effect. Other times, it will just stay static at a single colour. The light remains lit even when the light bar is turned off at Armoury Crate. Any suggestions? Seems like a software issue to me. 

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3 REPLIES 3

Anbby_ROG
Customer Service Agent

Hi @bcwong71 ,

Please kindly try using the uninstallation software to remove Armoury Crate and then proceed to reinstall it. Please test to see if this resolves the issue. Thank you.

You can download it from here: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/

 

bcwong71
Level 7

Hi @Anbby_ROG , already done so. Does not seem to work.  It is getting very frustrating. 

Anbby_ROG
Customer Service Agent

Hi @bcwong71 ,

 

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you