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ASUS ROG Strix Scar 17 SE (2022): Light at the corner at the bottom of the keyboard always on

bcwong71
Level 7

‎08-26-2023 06:30 PM - edited ‎08-26-2023 06:37 PM

Hi,

I noticed that the light at the right corner of the LED light bar under the keyboard is misbehaving. At times, it is not synchronised with the other lights which are configured to the "Rainbow" effect. Other times, it will just stay static at a single colour. The light remains lit even when the light bar is turned off at Armoury Crate. Any suggestions? Seems like a software issue to me. 

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3 REPLIES 3

Anbby_ROG
Customer Service Agent

‎08-27-2023 11:56 PM

Hi @bcwong71 ,

Please kindly try using the uninstallation software to remove Armoury Crate and then proceed to reinstall it. Please test to see if this resolves the issue. Thank you.

You can download it from here: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/

 

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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bcwong71
Level 7

‎08-28-2023 06:08 AM - edited ‎08-28-2023 07:06 AM

Hi @Anbby_ROG , already done so. Does not seem to work.  It is getting very frustrating. 

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Anbby_ROG
Customer Service Agent
In response to bcwong71

‎08-28-2023 07:43 PM

Hi @bcwong71 ,

 

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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