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Asus ROG Strix scar 17 2022 G733ZM display gray

AlexVrc
Level 7

Hi! I have one laptop Asus ROG strix scar 17 2022 G733ZM. When I try to power on, display is gray and show nothing. With external monitor connected with hdmi also gray, but if I restart laptop, can I acces bios but I can see bios just in external monitor. If i try the same thing just on laptop is not working, display nothing.

Also I try to install windows with external monitor from bios but my laptop is not detecting the ssd drive... Someone knew what can be? I tried to install intel rapid storage tehnology (irst) but laptop can"t see the instalation file from usb disk drive.

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2 REPLIES 2

Anbby_ROG
Customer Service Agent

Hi @AlexVrc ,

Based on your description, there may be a hardware issue. 

We recommend you to take your laptop to the local service center for further hardware diagnosis. We apologize for any inconvenience this may cause.

Thanks! I will do it.