Hi @AlexVrc ,
Based on your description, there may be a hardware issue.
We recommend you to take your laptop to the local service center for further hardware diagnosis. We apologize for any inconvenience this may cause.
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.
⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
