Asus rog strix g513, changing armoury crate mode when ever i click any key

[Itsdeadshot]

My asus laptop is changing armoury crate modes when i click any key 

I uninstalled then reinstalled armoury crate but still same issue 

[Anbby_ROG]

Please tried removing ASUS System Control Interface v3, uninstalling Armoury Crate using the uninstall tool, and then reinstalling ASUS System Control Interface v3 version V3.1.37 and Armoury Crate to see if there is any improvement?Thank you!

[Itsdeadshot]

It didn't work still same issue

[Anbby_ROG]

Please enable the log recording feature in Armoury Crate and simultaneously record a video of the issue occurring using an external device (such as a phone). Then, please send me the following information via private message, and I will ask the technical team to assist in confirming this issue. Thank you!

Serial Number:

BIOS Version:

Windows Build Version: (Settings > System > About)

Armoury Crate > Settings > About > Service Version > Check Button (Copy all content):

【Here is the file path for the log file for your reference】 
In Armoury Crate "Settings" and check "About" page, If clicking App Diagnostics "Record Log", the Privacy Policy Statement will pop out. Once user agreed statement, the Armoury Crate will start to collect problem log  and you can click "Generate log data" to generate the log file with encrypted (ASUS log file).

[Itsdeadshot]

Item Version
---- -------
Armoury Crate UWP App 5.9.9.0
ROG Live Service 2.4.24.0
Aura Service (Lighting Service) 3.07.54
Armoury Crate service 5.9.9
Aura Wallpaper Service Not installed
Aura SDK 3.04.46
ArmouryDevice 4.2.0.4
ASUS Aac_NBDT HAL 2.5.38.0
ASUS Ambient HAL 4.2.0.0
MainSDK 2.01.29
AI Noise Cancelation Audio Software 3.2.0
ROG CustomHotkey 1.2.3

asus laptop issue   video,log link

[Anbby_ROG]

Thank you for the information provided. Upon confirmation, this issue requires to send your laptop to the local service center, where they will use special tools to reinstall the keyboard firmware for testing and confirmation. This information is provided for your reference. Thank you.