Based on your description, this issue is likely related to hardware failure. Since this device has been on the market for some time, there may be no available replacement parts for repair. If third-party repair centers are also unable to assist with the repair, we recommend considering with a new device.
We appreciate your understanding, and the above information is provided for your reference.
Due to the regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding.
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.
⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
