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Asus ROG Strix G17PU Keyboard LED issues

Odessa_
Level 7

Good evening all! Everything was fine until yesterday, when I re-installed my windows 11, and I've downloaded all of the latest updates for my laptop, and everything was downloaded via the official website. All of a sudden, my keyboard LED light just "died", while the LED strip below works.. So I've got this problem and I tried to fix it by re-installing the windows again, upgraded the BIOS, EZ Flash, I've also downloaded the newest Hotfix, Interface, Armoury Crate, and yet nothing happens.. The keyboard is working fine, it just feels stupid without the light.. Could someone please help me? I don't think it's a hardware issue, as I've got the LED strip working.. Please advise 🙂

Kind regards,

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Please try the following steps to resolve the issue:

Remove and Reinstall Software

Perform EC Reset

  • Shut down the laptop and remove all external devices and power connections.
  • Press and hold the power button for 40 seconds to perform an EC (Embedded Controller) reset.
  • Reconnect the power adapter and boot up the laptop to test if the issue has been resolved.

Let us know if the issue persists after performing these steps. Thank you!

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂