ASUS ROG Strix G17 G713PI-LL066W, restarts at random moments

[laui]

hey,

I purchased this laptop on 29 of april, 2024. From the moment i have the laptop, he keeps restarting on random moments.

It doesn't matter what i'm doing, gaming, youtube, internet, ... it just restarts the whole laptop.

I've read on this forum somebody else had this issue to, and his solution was to re-install armoury crate. I have tryed that, but keeps restarting. Anybody else have a solution please? Cause i payed a lot of money for this laptop and i would like to see it fixed.

Thanks!

[laui]

@Anbby_ROG , here a screenshot from my game : Avatar: Frontiers of pandora. playing throught Ubisoft Connect. You can see in the upper right corner the notification. Yes the game still runs normally. I would like to know what about my 2 graphic drivers now, can i never update them again?

@Dieerhun , thanks for the info m8! I tryed the 'turn off fast startup" setting.

[Anbby_ROG]

Thank you for your feedback. 
The drivers provided on the ASUS website are based on those supplied by Nvidia and have undergone multiple compatibility tests and verifications before release to ensure the best user experience. If you encounter any issues while using the latest drivers from Nvidia, we recommend installing the drivers from the ASUS website to ensure stability and compatibility. 
If you wish to update to the Nvidia-provided drivers, we suggest starting with older versions and gradually testing them. The above information is provided for your reference.

[Dieerhun]

Hey! I really hope it's solves your issue!

[laui]

thanks for the help. I'll see what my laptop will do the coming days. If i still have trouble, I let u know.

thanks again!

[laui]

Sad enough, I still encounter random restarts... less then before, but still.

Any other solution?

thanks

[Anbby_ROG]

I’d like to confirm whether you have tried using DDU to completely remove the drivers and then reinstall the ASUS-validated display drivers. Thank you!

[laui]

@Anbby_ROG , I did not.. should I still do it now?

[Anbby_ROG]

Hi @laui ,

Since the random restart issue may be caused by software or hardware, if the problem persists after reinstalling the system (to confirm whether it's caused by a system error), we recommend sending your laptop to the local service center for further hardware diagnostics to identify the problem. Thank you.