cancel
Showing results for 
Search instead for 
Did you mean: 

Asus ROG STRIX G17 2023 G713PV Black squares when watching a video or when the background is dark

DDPERERA
Level 8

When I watch a video there are this black squares popping up when the background is dark, when gaming it all works normally nothing unusual or weird going on pls someone help me to risolve this , thanks 

870 Views
10 REPLIES 10

Anbby_ROG
Customer Service Agent

Hi @DDPERERA ,

I would like to confirm with you whether you have updated the BIOS to the latest version 327 and are using the NVIDIA display driver version V31.0.15.2883 and the AMD display driver version V31.0.14001.46001, both verified by ASUS. 
Additionally, may I inquire about the software you are using to play videos?Could you also record a short video for us to further understand the issues you are facing? Thank you for your cooperation.

Yes my bios is up to date 327, I have all the latest drivers installed Nvidia driver game ready version 546.33, Amd Adrenaline Edition 22.40.01.46 installed and I uninstalled my drivers installed the ones that you mentioned in your comment but no luck still I’m seeing the black squares funny thing is after I uninstalled both Amd and Nvidia drivers no black squares on videos I’m using VLC to play videos, same issue with the windows media player and others 

IMG_0148.jpeg

IMG_0154.jpeg

IMG_0155.jpeg

IMG_0119.jpeg

Anbby_ROG
Customer Service Agent

Hi @DDPERERA ,

Thank you for your reply. 
I would like to confirm if you have used DDU(Display Driver Uninstaller) to uninstall the graphics card driver. Please try using DDU to remove the driver and reinstall the aforementioned driver version. Also, disable hardware acceleration in the playback software to see if the issue improves. Thank you.

Hey

Yes I used DDU to uninstall the drivers and disabling hardware acceleration also didn’t work, as you can see I attached a foto of my boot screen which also has a black square when the computer starts up 

IMG_0119.jpeg

Anbby_ROG
Customer Service Agent

Hi @DDPERERA ,

Due to recent driver updates, please try updating the AMD VGA display driver to version V31.0.14038.8002 and the Nvidia display driver to version V31.0.15.4624 to see if there is any improvement. If the issue persists, please try entering the BIOS settings to check if the problem persists there as well. Thank you.

Hey
Tried doing it like how you said but did not work but after I changed the GPU mode to Standard in Armoury Crate and Bios then it fixed the issue , I changed the GPU mode to Ultimate and also in the Bios to use the NVIDIA GPU because my laptop does not respond after it goes to sleep mode so now I have fixed the black squares problem but now I have the sleep issue thanks for helping me figure out what was causing the black squares on my laptop

Anbby_ROG
Customer Service Agent

Hi @DDPERERA ,

Thank you for your reply. I would like to confirm if you are still experiencing the issue of being unable to wake up from sleep after updating the AMD VGA display driver to version V31.0.14038.8002 and the Nvidia display driver to version V31.0.15.4624. Could you please let me know if you have an external monitor connected?

To further assist you with this issue, could you provide the following information via private message? Thank you.

Serial Number:
BIOS Version:
Windows Build Version: (Settings - System - About)

Bogus5
Level 12

What CPU temperatures do you have without stress and under stress? Use Cinebench R23 to stress the CPU, because it does it well.

Hey 

I changed the GPU to Standard in Armoury crate and Dynamic in bios and it fixed the issue but I have the sleep problem now which is when my laptop goes in to sleep mode it does not respond and I have to restart by pressing the power button which is seriously not good for the hard drive, If you know how how to fix this pls let me know

Thanks