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ASUS ROG Strix G17 (2023) corrupted BIOS fix?

Bakartridge
Level 7

Had this happen to me about a week ago but figured I'd ask the forums since I'm having it sent back to me soon (initially put in an RMA request but cancelled it as it's something I could potentially fix myself, and didn't have a chance to backup important data).

So what happened was I was updating the BIOS with EZ Flash when suddenly my laptop just randomly restarted, and went back to try and update the BIOS, only for it to restart again and not properly finish updating, it did that about 5-10 times before just completely failing to display the ROG logo and the system basically bricked. The power light and LEDs turn on which indicate it's not completely dead, but it just fails to boot to a logo or windows, so the BIOS is just corrupted. I looked it up and I think I know how to fix it, I can put the most recent BIOS (version 327 specifically) onto a flash drive and update it that way, but questioning how to do that, as when I look online it says to hold down CTRL+Home to boot into something that I can use to update the BIOS that way, while other places say I need to rename the BIOS file using a renaming tool (which doesn't come with the download??), the file in the download is formatted as "G713PV.327", which I think should be accepted but I don't know for sure. Hell, some places even say to use some tool and open up the computer to flash the BIOS that way, but that's both really hard and would likely void my warranty, so ruling that out.

Asking here so I can get a proper answer, as my computer is being sent back this week so I wanna have a concrete way that I can update it myself (and potentially fix it again if it happens again in the future instead of needing to send it to be repaired). My computer uses Windows 10 if it matters.

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1 ACCEPTED SOLUTION

Accepted Solutions

Anbby_ROG
Customer Service Agent

Hi @Bakartridge ,

I'd like to confirm if your laptop model is G713P.
After the BIOS update failure, have you tried removing the power cord and all external devices, then pressing and holding the power button for 40 seconds. Reconnect the power cord, then power on the computer to see if it automatically resumes the BIOS update process. (Please note: Do not remove the power cord during BIOS update and wait for the BIOS update to complete before the system restarts.) Once the BIOS update is completed, it's recommended to restore the BIOS settings to default values.
If you've already tried the above troubleshooting steps, for the sake of your warranty coverage, we advise against attempting to flash the BIOS through other unofficial means.
It's worth mentioning that the G713P comes preloaded with Windows 11, and installing Windows 10 may lead to some compatibility issues. This information is provided for your reference.

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7 REPLIES 7

Bogus5
Level 12

Supposedly, you need to format the flash drive in the FAT32 file system and copy the BIOS file with the "bin" extension to it.

I actually have a drive formatted to FAT32, I have an installation of Windows 10 on there, so I'm thinking of using that, though I'll have to rename the BIOS file from "G713PV.327" to "G713PV327.bin" in that case and see if that works.

Anbby_ROG
Customer Service Agent

Hi @Bakartridge ,

I'd like to confirm if your laptop model is G713P.
After the BIOS update failure, have you tried removing the power cord and all external devices, then pressing and holding the power button for 40 seconds. Reconnect the power cord, then power on the computer to see if it automatically resumes the BIOS update process. (Please note: Do not remove the power cord during BIOS update and wait for the BIOS update to complete before the system restarts.) Once the BIOS update is completed, it's recommended to restore the BIOS settings to default values.
If you've already tried the above troubleshooting steps, for the sake of your warranty coverage, we advise against attempting to flash the BIOS through other unofficial means.
It's worth mentioning that the G713P comes preloaded with Windows 11, and installing Windows 10 may lead to some compatibility issues. This information is provided for your reference.

Did that initially to no effect, though I'll try that again once I get my PC back, might've done it wrong initially and it's supposed to arrive today.

Bakartridge
Level 7

Also slight update, there's a download for both the EZ Flash and Windows itself, downloaded the EZ Flash version and the file is listed as "G713PVAS.327", that's all that was in the download so put that on the root instead of the files I got from the Windows update version.

Bakartridge
Level 7

My laptop arrived and I turned it on and... it just worked, it booted to the ROG logo and everything, so I think in some weird way that DID work when I initially did it, I was just impatient, apparently it can take like 5-10 minutes to properly start back up, I just waited a minute and assumed it was dead.

Anbby_ROG
Customer Service Agent

Hi @Bakartridge ,


Thank you for your update. 🙂