ASUS ROG Strix G17 (2022) Reboot Loop Issue - Advice Needed

[BahaaProx]

I'm facing a frustrating issue with my ASUS ROG Strix G17

(2022), and I'm hoping for advice or insight. My specs: • Ryzen 9 6900HX • RTX 3060 • 32GB DDR5 RAM

The laptop worked fine for a month, then started randomly rebooting right after powering on, sometimes showing the BDS screen. It would reboot a few times and then work normally for the rest of the day. However, the issue got worse over time: 1. Initially, reinstalling the latest Windows update fixed it for 3 days, but the reboot loop returned. 2. I then did a full Windows reinstall, but it didn't help at all. The system now boots into Windows for a few seconds and then reboots again. 3. I disabled the NVIDIA graphics card in Safe Mode, and the laptop works perfectly without it, which makes me suspect an issue with the GPU.

Troubleshooting Steps I've Tried: • Reinstalled NVIDIA drivers using DDU and drivers from the ASUS website. • Updated Windows and reinstalled it from scratch. • Ran CMD commands like sfc/scannow.

I'm incredibly disappointed because the laptop is practically new, and I've only used it for a month.

Has Anyone Encountered This Before?

If yes how you solved it?

Any advice would be greatly appreciated! Note:Warrant is expired since approximately 2 months.

 

[Anbby_ROG · Accepted solution]

Based on the information you provided, I would like to confirm whether you have added or replaced the memory? The original factory configuration seems to have 16GB of DDR5. Have you tried restoring the memory to its original configuration to see if that helps improve the issue?

Additionally, you mentioned that the problem was completely resolved after disabling the GPU, which may indicate a GPU-related issue. We would recommend sending the device to a local service center for further hardware diagnostics to identify the problem. You mentioned that the device has only been used for a month but is already out of warranty by two months. If you have warranty concerns, please provide the proof of purchase and the product serial number via private message so we can assist you with further verification. Thank you!

[BahaaProx]

Hello Thanks for replying, The laptop was for my brother but he almost used it, So i bought from him,

thats why the warranty is expired,

and I have 2 rams one is the original and one I added its ddr5 5200mhz 16 gb, We don’t have any asus repair centers in Jordan, Im so disappointed because I thought this laptop is designed to last and  this issue appeared.

i can provide you and you need the details

[Anbby_ROG · Accepted solution]

Thank you for your reply. Please use the link to locate the authorized service center nearest to you in Jordan for further hardware diagnostics. Thank you.

[BahaaProx]

Is the issue could be related to ram or  its not possible?

[Anbby_ROG]

Please try removing the additional RAM and test to see if the issue improves. Thank you!

[BahaaProx]

Thanks for your reply.

After inspecting my laptop, the technician confirmed that there are no hardware issues, and the GPU is working properly.

However, the technician noticed the following behavior:

• When the laptop is idle (e.g., on the desktop with no load), the GPU clock speed fluctuates between 1200-1800 MHz.

• After a few moments, it drops back to 200 MHz.

• These fluctuations might be causing the unexpected restarts.

Could you please help me with this issue or suggest a solution?

[Anbby_ROG · Accepted solution]

Could you please provide your RMA number via private message? We will check the status of the repair center's inspection. Thank you.

[BahaaProx]

Its a 3rd party center, I don’t have asus center where I live.