Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

ASUS ROG Strix G16 Product Registration Failed concern

heartrider
Level 7

‎07-16-2024 12:04 AM

I recently bought a new ASUS ROG Strix laptop from the official website of ASUS and upon opening the laptop and registering the item, MyASUS keeps saying that my serial number has a registration error as the product was apparently already registered. Is there any way to fix this? I have the proof of purchase and receipt. 

0 Kudos
218 Views
1 REPLY 1

Anbby_ROG
Customer Service Agent

‎07-16-2024 06:41 PM

Hi @heartrider ,

Due to the need for your personal information.
I have sent you a message, please check✉. Thank you

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
0 Kudos