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Asus ROG STRIX G16 motherboard burnt near fan issue

Apurva5190
Level 7

Hello Asus service team,

I have experienced the same issue in my Asus rog strix g16. I purchased this laptop in dec 2023.

My laptop was working during last use and i shutdown properly. However, next day it refused to start. I took it to the engineer and he told me that there is burnt out on motherboard near fan.

please guide me how can i get it repaired. I did not expect such issue on high end laptop and i always use it with care.

it seems that it is manufacturing defect and should be resolved by Asus. I have spent a lot for this device expecting good experience and quality.

I request you to kindly help me out to resolve this issue.

Thanks,

Apurva

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1 REPLY 1

Falcon2_ROG
Customer Service Agent

@Apurva5190 
I have sent you a message. Please check it.
Thank you.