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Asus Rog Strix G16 2023 sudden shutdown during gaming

swissgamer34
Level 7

My laptop that I bought a couple of months ago has started to shut down for no reason during every game. Every driver is up to date. Sometimes I can start it again but sometimes I have to wait an hour or so until it boots up again. What's wrong? 

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3 REPLIES 3

Anbby_ROG
Customer Service Agent

May I ask if you have already updated the BIOS to the latest version and tested it with the display drivers verified by ASUS? 

You mentioned that the issue mainly occurs while playing games. Is it happening in specific games, or does it occur in all games? When playing games, what mode are the GPU and fan in Armoury Crate? Also, have you monitored the CPU and GPU temperature performance during gaming? Thank you.

It happens in all games: Temp for the CPU is at around 95 degrees Celsius and the GPU is at around 86. I used Performance, Turbo and Manual settings in Armoury Crate. Same outcome...

Anbby_ROG
Customer Service Agent

Have you tested using the ASUS-verified NVIDIA display driver, version V32.0.15.5597

Additionally, have you added or replaced any SSD or RAM? Thank you.