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Asus ROG Strix G15 Advantage Edition Shuts down while gaming

nasru2010
Level 7

My ASUS ROG Strix G15 Advantage Edition gaming laptop, shuts down abruptly and without warning as soon as gameplay starts.

This issue has been a significant source of frustration and inconvenience during my gaming activities. It disrupts my gaming experience and prevents me from enjoying the full capabilities of the laptop. Interestingly, the laptop works perfectly fine during regular use and other tasks, including heavy usage of software such as AutoCAD, SketchUp, Blender, Photoshop, and Lightroom. It is only during gaming that this shutdown problem occurs.

I have taken various troubleshooting steps, including updating drivers, checking for overheating, and adjusting power settings, but none of these efforts have resolved the issue. As a customer who values a seamless gaming experience, I find this recurring problem with the ASUS ROG Strix G15 Advantage Edition unacceptable, especially considering the high-performance specifications

 

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5 REPLIES 5

Anbby_ROG
Customer Service Agent

Hi @nasru2010 ,

Have you updated the BIOS version to the latest version 331 and tested it with the Asus certified AMD graphics card driver version V30.0.13002.13003? Additionally, did you have the power connected during gaming? How are the GPU/CPU temperatures during gameplay?
Please try setting the GPU in Armoury Crate to standard mode and set the operating mode to Turbo mode during gaming. This will help to test if there are any improvements.
If the issue persists, please provide the following information via private message, and I will provide feedback to the relevant department for further investigation. Thank you for your cooperation.

 

  • SN:
  • Windows Build Version: (Settings - System - About)
  • Name of the game experiencing the issue:
  • Are there any external monitors or other devices connected?
  • Have you added or replaced SSD/RAM?
  • Armoury Crate > Settings > About > Service Version > Check Button (Copy all content):

My graphics card driver version is 31.0.24027.1012

Yes the power is always connected while gaming

The CPU temperature is always around 72 degrees while GPU is around 55 degrees. I tried armoury crate in all the standards. including turbo. the result was the same

the windows 11 build was  22h2 until today morning. now its a 23h2. the games being affected are Red Dead Redemption 2 and Ghost recon Wildlands. no external monitors. but a mouse and exxternal keyboard connected. i have not replaced the SSD or RAM. 

 

Armoury Crate: Item Version
---- -------
Armoury Crate UWP App 5.8.9.0
ROG Live Service 2.3.16.5
Aura Service (Lighting Service) 3.07.43
Armoury Crate service 5.8.9
Aura Wallpaper Service Not installed
Aura SDK 3.04.42
ArmouryDevice 4.1.1.1
ASUS Aac_GmAcc HAL 1.0.4.0
ASUS Aac_NBDT HAL 2.5.35.0
ASUS Ambient HAL 2.7.0.0
ASUS Keyboard HAL 1.01.48
ASUS MB Peripheral Products 1.0.35
ASUS Mouse Extern HAL 1.2.0.3
ASUS Mouse HAL 1.2.0.21
AacAudioHal 1.3.36.0
AacDisplay 1.2.19
MainSDK 2.01.17
MainSDKPlugin 1.01.06
Armoury Crate Plugin - Fan Extension Card 1.0.3
Armoury Crate Plugin - Headset 1.0.5
Armoury Crate Plugin - Keyboard 1.0.7
Armoury Crate Plugin - Motherboard 1.0.2
Armoury Crate Plugin - Mouse 1.0.6
Armoury Crate Plugin - Mousepad 1.0.5
AI Noise Cancelation Audio Software 3.2.0
ROG CustomHotkey 1.2.3
 

Anbby_ROG
Customer Service Agent

Hi @nasru2010 ,

Thank you for your response. The issue only occurs in Red Dead Redemption 2 and Ghost Recon Wildlands. Have you tested other games? 

Please try rolling back the display driver to the version verified by Asus, which is V30.0.13002.13003, to see if the problem improves. Thank you.

nasru2010
Level 7

Having the same issue even after i rolled back the driver. i have played other games... FIfa 23 crashes with BSOD. the only games that run smoothly are Age of Empires 2 and Uncharted. Havent had aany issues with these

Anbby_ROG
Customer Service Agent

Hi @nasru2010 ,

Thank you for your reply. 
I'd like to confirm if you've enabled any features related to game hardware acceleration? Could you share with us the game settings information? 
Additionally, how long has this issue been occurring? Please try to check the hardware devices through MyASUS to see if there are any abnormalities. Thank you.