Hi everyone!
I want to share my own experience with this issue.
Two weeks ago, I bought an Asus Rog Strix G733PYV RTX 4090 machine for $4200. The problem started on the second day, where it would randomly restart. I began monitoring the temperature of the machine in Armoury Crate, but it wasn't under heavy use at all, and it even restarted while idle.
Then I started browsing Reddit and the Asus forums, where they suggested that the issue might be with Armoury Crate, and recommended using GHelper instead. I installed it, but it bothered me that I had to resort to such solutions on a two-day-old machine, especially one this expensive, so I contacted Asus Support. They advised me not to use GHelper because it's not an official program, which I completely understood. They sent me an installer for Armoury Crate and Aura Creator, which was indeed different from the one available on the Microsoft Store.
I tested the machine all day and thought I had solved the problem, but unfortunately, it restarted again. At this point, I felt a bit discouraged and was about to return the machine, but I decided to search online one last time. That's when I saw someone suggesting turning off Fast Boot.
Go to: Settings -> Control Panel -> Hardware and Sound -> Power Options -> On the left side, choose "What the power buttons do" -> In Shutdown settings, uncheck "Turn off fast startup."
Additionally, I disabled the Fast Boot option in the BIOS as well. I've been testing it for a week now, and no issues have surfaced. It's very likely that this was the problem.
I hope this helps someone, as I only found the solution by a stroke of luck.
Happy gaming!
UPDATE:
Unfortunately, none of the attempts mentioned have provided a solution, and my laptop is now in the ASUS service center for the third time.
In Hungary, according to warranty rules, only after three repairs can you request a replacement device or a refund. There’s also a 14-day period when a customer can return a product without any justification. I missed that window because I thought I had fixed the issue. That was my biggest mistake.
So, during the first service visit, they didn’t do anything; they tested it for an hour and sent it back, claiming they didn’t find any issues. Of course, a few days later, it started randomly restarting again. I tried to find the error myself but ended up sending it back. This time, they finally dealt with it for a longer period. It stayed in the service center for two weeks, and they supposedly found the problem, replacing the motherboard.
I thought this nightmare was finally over since I essentially received a “new” laptop. I only turned it on three times in a week because I didn’t have much time to use it, but on the third day, after about four hours of gaming, it restarted again. I couldn’t believe it because, in theory, the whole machine had been replaced. So yesterday, I sent it back to the service center for the third time. I don’t know what else can be done with it. It’s possible that the replacement motherboard is also faulty, and this is a series defect.
I don’t want to speak against ASUS, but how could I ever consider buying another ASUS laptop or product? They left me to deal with this incredibly expensive laptop, making me endure this process, and nearly three months have passed without being able to properly use my costly laptop. It’s a disgrace.
