So I’ve been having this issue for some months now. Just last week I got my laptop back from ASUS repair under RMA as it is still under warranty.
Not sure what the issue is with this, but when I’m playing Diablo 4 or Diablo Immortal my monitor and keyboard just randomly turn off. The system is still running though, but the only way to get it to turn back on is to force shutdown and turn it back on.
While gaming my GPU stays at a consistent 68-70 degrees Celsius. So I’m pretty sure that this is not a heating issue. I don’t use my laptop on my lap, I have a lap desk that I use which avoids any of the vents from being blocked.
My BIOS versions is: 3.12, I have the latest NVIDIA Drivers installed - ver. 556.12 and all other drivers and system updates I keep installed and up-to-date.
Should I send it back into ASUS? At this point I’m thinking it is a defective unit.
e: it doesn’t happen all of the time, but usually when it does happen I’m gaming for more than a couple of hours. Also, when I started the laptop back up after this incident, I was typing a reply to a discussion board post and my keyboard input stopped all of a sudden. The keyboard light turned off and the system wasn’t recognizing any input what so ever, but the trackpad still worked. After about 20 seconds, the keyboard started recognizing input and the backlight was able to be turned on (had to do that manually for some reason).
