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ASUS ROG Laptop RTX 4090 DEAD

C3AJeff
Level 7

Since this laptop was new (in May of this year 2024) the 4090 has never worked. I was convinced that it must be a setting somewhere in the BIOS or AC or ... somewhere - I mean how often has a GPU just not worked? Well, if you have ANY ideas, please let me know. If I switch from any move other than "Standard" I boot to a black screen. The first time this happened, I nearly freaked as I could not get any response from the screen - the laptop seemed to boot (normal boot activity and sounds) but nothing on screen. The only way to recover was to plug a docking device into my C port and then a second monitor into the HDMI port on that docking device. Then I could see to login, start AC and switch back to standard mode, reboot and only then did the laptop screen light up.

I went into diagnostics and it shows the GPU at zero. 
2024-11-29 05_39_49-ARMOURY CRATE.png
Is it DEAD do I really have to pack my laptop up and send it in to ASUS? I mean, I use this every day all day for work. I would have to move everything to an old laptop and try to work on that while they dink around with this one. If it's just a setting or if there is something else I can do to wake the GPU up apart from sending this in for warranty repair, PLEASE LET ME KNOW. I think I have tried everything.

Respectfully -
Jeff
www.learn2soar.org

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1 REPLY 1

Anbby_ROG
Customer Service Agent

Could you please share the exact model of your laptop, along with the current BIOS version and dGPU driver version you're using? 

Additionally, have you tested using the ASUS-verified graphics driver version? Thank you!

Due to the regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience and understanding 🙂