10-25-2023 08:52 AM
I have this G713PV (Ryzen 9 - 4060) for like 2 weeks and had soo many problems. I recently managed to solve most of them but this one I couldn't get to a solution. Contacted to the customer support but no luck from them.
Basically the problem is, computer gets into sleep mode, after some time (completely by itself) keyboard lights turns on (that default rainbow color) and I can hear fans working apart from these, my screen is completely dark and I have no access to mouse. Only thing that I can do at this point is hold down the power button and perform a hard reset, losing all my work. Today I actually managed to get the pc working by pressing: "win + p + up + enter". I wanted to test if this was the solution but it didn't work the second time. I think I got limited time, pressing or something like that, then my keyboard locks down and even caps lock light doesn't turn on when i press it. I have to do hard restart again.
• I have the latest BIOS update, Windows Update, drivers and so on.
• Tried DDU'ing drivers and reinstalling them
• Tried turning hibernate mode on/off, didn't make any difference.
• Costumer support suggested EC reset but still nothing.
• Tried every scanning option from MyAsus
• Tried sfc /scannow
• Tried disabling "L0 Modern Standby" but my pc doesn't support L3 so no point of doing that
• Wake Timers are disabled
I don't really know what else to say. I appreciate any help...
10-25-2023 07:51 PM
Hi @Vuelnx ,
I would like to confirm with you if you have an external monitor connected or if the G-sync feature is enabled?
Since you have already updated the BIOS to the latest version 327 and verified all driver updates, please try resetting the BIOS to its default settings for testing. You can refer to the instructions related to 'Unable to Wake Up from Sleep or Hibernate Mode' for guidance.
If you have any other concerns, please feel free to let me know. Thank you.
10-26-2023 09:18 AM
Hi @Anbby_ROG,
Thank you for your response.
I looked up for G-Sync but in Nvidia Control Panel there is no display option because I use it at "Optimus" setting to be able to use Armoury Crate more effectively.
I didn't change any setting in BIOS however I restored it back to default anyway.
GOOD NEWS IS: while looking for G-sync, I found AMD Free Sync option. Turned it off.
I have been testing it today by leaving pc in sleep mode and so far the problem never occured. Not sure if it is definitely fixed but looks like it.
Thank you so much you are a lifesaver ❤️
10-26-2023 09:16 PM
Hi @Vuelnx ,
I'm delighted to have found a solution for you. I hope everything goes smoothly.
If you have any concerns, please feel free to let me know. Thank you.
10-28-2023 02:52 AM
Well... As it seems this was not the solution sadly. It just happened again. I only got keyboard rainbow leds on and everything else is locked up. Cant press any key (except the power button) and use mouse. Gotta hard reset again. It gets to this stage while in sleep mode only.
10-29-2023 11:20 PM
Hi @Vuelnx ,
I'm sorry to hear that the issue has returned. Have you tried reinstalling the system to see if that resolves the problem?
To determine if the issue is caused by hardware or software, we recommend reinstalling the system without downloading any updates initially. Thank you.