11-04-2024 08:14 AM
Hello everyone
It is my first time using this forum, i have an issue with my laptop, bought last year.
The model is Asus Strix G15 513 RM, my laptop has that ninja sound on boot with the rog brand/logo there.
But sometimes i just turn my laptop with the power button, and screen is black, no sound and no rog brand or logo in there. But i got keyboard lighting, fans and USB mouse is working too, at least as lights. I want to share my problems with others ROG members with this issue, and i want to know how i can resolve this. I mean its a pretty expensive laptop, but giving this problems here and there, its very annoying really but really. Can someone help me, im really freakying out with that issues.
Sorry for my bad english.
11-05-2024 12:32 AM
I would like to confirm whether you have updated the BIOS to the latest version 327.
When the issue occurs, are you connected to the original manufacturer's power adapter, and what is the status of the power and hard drive indicator lights? How often does the problem occur? Please try to check the laptop's operating status through MyASUS. Thank you.