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ASUS ROG G14 - Keyboard question

Ju9Alek
Level 7

Hi guys! I’ve recently purchased a G14 with the Ryzen 7 5800hs and the RTX 3050. I noticed a not usual response of the lower keys of the keyboard, just the row near the space bar. If I press them in the corner the key doesn’t activate, I need to press right in the center of the key and with a medium force. I just came from a MacBook keyboard.
My question is, anyone has the same “problem”? It’s normal? Or I need to call the guaranty?

94 Views
2 REPLIES 2

C-V-N
Level 12

no that's not normal, I'd take it back to where you bought it from.

Anbby_ROG
Customer Service Agent

Hi @Ju9Alek ,

Based on your description, as you have just purchased the product, to ensure your rights, we suggest you contact the original place of purchase for further assistance. We apologize for any inconvenience caused.