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Asus ROG G14 2021 GA401QC Display flickering

sageof6ixpaths
Level 7

Hello,

The screen is flickering so bad, 85-90% of the screen is gone.
The only work around to use the display is to limit the frame rate... I found out that 100hz is where the flickering doesn't happen but that only works when the windows is started.

The ROG logo never shows up, I only hear the sword sound...
I cannot see anything in the bios...

Many of the users have mentioned the calibration tool that is doing this but I am not seeing any tool like that.

I fear that if I want to do a complete reset then I won't be able to do so if I am not able to see anything.

182 Views
5 REPLIES 5

Anbby_ROG
Customer Service Agent

I would like to confirm whether the issue persists on an external monitor or in Safe Mode.
Please test if the display works properly in Safe Mode and try using the display driver validated by ASUS to see if the issue improves. If the problem still exists, based on your description, we recommend sending the laptop for further hardware inspection. Thank you!

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂

 

The problem is only with the laptop screen...
I have seen people fix it by uninstalling some tool called calibration tool.

And the screen is faulty, I have seen so many people having this same issue where you decrease the frame rate it temporarily fixes the problem.

Why did you guys put faulty hardware in the laptop? And not even do a recall or free replacement of the screen.

This issue started happening after my warranty expired... Now the guy is saying if the replacement of the screen will solve the problem then it will cost me ₹21,500 or $250.

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Update?

Anbby_ROG
Customer Service Agent

Thank you for providing the video. Based on the footage, we recommend that you take your laptop to a local service center for further inspection to determine the cause of the issue. We appreciate your understanding.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂