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Asus Rog Flow Z13

Antisocialx
Level 7

‎01-23-2025 12:53 PM

I am on my 3rd Asus ROG Z13 keyboard, I've purchased multiple through 3rd party due to the warranty process taking so long. I just bought my 4th one today. The laptop keyboard only works if flat against a service, no longer worse when magnets engage the screen the way its supposed to work.

 

Is there a fix for this? I cant afford to buy new $200 keyboards every 2 months. Or should I just sell it and go with something else?

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Anbby_ROG
Customer Service Agent

‎01-23-2025 10:00 PM

I'm sorry to hear about your experience. 
If you only wish to purchase a new keyboard, the local service team will assist you with the process of purchasing a new keyboard.
Additionally, if you are located in the US or Canada, you can purchase the keyboard directly through the Part Shop. We hope this information is helpful for your reference. Thank you!

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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