06-25-2024 01:23 PM
Good afternoon, dear lovers of modern technology! I am a big fan of Asus technology and as soon as the flow z13 model came out, I immediately bought it. At that time, it was not possible to buy an xg mobile rtx 3080 since they were not yet on sale, so I decided to order the rx6850m xt. I have a work computer, but since I am constantly traveling for work, I really need such a device. a year later I found the time to deal with this problem. Unfortunately, the xg mobile warranty has already expired, but the laptop is still valid. So I hope that we can solve this problem. I saw similar problems on different forums, but I never found a solution (((( like this one - same issue
The problem is that when I launch any game or application with xg mobile pluged, the CPU temperature rises to an incredible temperature like 90-95 d and the computer shuts down. I tried everything, but nothing helped.
What have I already done?
I searched all the forums, but could not find the answer. I hope this forum will help me!
Here is information about my devices on photos, my
drivers versions -
---- -------
Armoury Crate UWP App 5.8.9.0
ROG Live Service 2.3.16.5
Aura Service (Lighting Service) 3.07.43
Armoury Crate service 5.8.9
Aura Wallpaper Service Не установлено
Aura SDK 3.04.42
ArmouryDevice 4.1.1.2
ASUS Aac_NBDT HAL 2.5.38.0
ASUS Ambient HAL 3.4.0.0
ASUS Keyboard HAL 1.2.73.0
ASUS Mouse HAL 1.2.0.97
KeyboardSDK 3.00.62
MainSDK 2.01.18
MouseSDK 3.01.38
UnifyDongleSDK 1.00.08
Armoury Crate Plugin - Keyboard 1.2.36
Armoury Crate Plugin - Mouse 2.3.1
Armoury Crate Plugin - UnifyDongle 0.0.8
AI Noise Cancelation Audio Software 3.2.0
ROG HARPE ACE AIM LAB EDITION 4.05.15
ROG HARPE ACE AIM LAB EDITION (2.4GHz) 4.05.15
ROG HARPE ACE AIM LAB EDITION (Bluetooth) 4.05.15
ROG OMNI RECEIVER 4.01.02
ROG STRIX SCOPE RX TKL WIRELESS DELUXE 4.01.12
ROG STRIX SCOPE RX TKL WIRELESS DELUXE (2.4GHz) 4.01.12
ROG STRIX SCOPE RX TKL WIRELESS DELUXE (BLE) 4.01.12
PLS HELP MEEEEEE
06-25-2024 01:29 PM
yes, I also forgot to say that after half a year of operation the keyboard began to work in one position, completely lying down.... Why did I pay more than 2 thousand dollars for this? I'm very disappointed, but I hope the support team can help me! I've seen similar problems with the keyboard that can only be solved by replacement! In my case, as I understand it, I will have to ask for a replacement not only of the keyboard, but also of the xg mobile itself...... Asus.....
06-25-2024 07:22 PM
Hi @SolJA111 ,
Due to the need for your personal information.
I have sent you a message, please check✉. Thank you
06-27-2024 01:39 AM
thx bro!