Asus ROG Flow X16 GV601RM-M6059W - all fans constantly spinning on maximum

[Max111]

Hi everyone,

all the fans on my freshly bought Asus ROG Flow X16 GV601RM are spinning on maximum all the time. It's the same in Linux(Ubuntu 20.04), Windows and even when I'm in BIOS, so it's completely independent of the system load, all fans start spinning immediately after booting and spin until the notebook is powered off. Selecting different modes in Armoury crate chagnes nothing. Using windows update, I updated the bios from version 307 to version 310 and it's still the same Also sometimes the os freezes and restarts randomly.

BIOS version 310 (updated from 307 using windows update)

Armoury crate version 5.6.8.0 (with silent mode enabled)

Windows 11 version 22H2

I've recorded the logs in Armoury crate. Here is the link:

https://1drv.ms/u/s!AoAm5fmM5jiHhtwCbqSpYP-y3QgNbQ?e=KuiRRC

[Anbby_ROG]

Hi @Max111 ,

Thank you for providing feedback on this issue and providing detailed information. 
May I ask if you have tried uninstalling Armoury Crate using the uninstallation tool from the following link and then reinstalling it to see if the issue persists? Have you also tried adjusting the settings in Armoury Crate to Performance or Turbo mode for testing?
https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/

Additionally, would it be possible for you to record a video of the fan running at full speed during system startup to assist us in troubleshooting? 
We greatly appreciate your cooperation.

[Max111]

I uninstalled the default version of Armoury crate and installed the version you recommended. Also I tried changing performance profiles. This didn't affect the problem. I recorded the video demosnstration you requested, you can download it here:

https://disk.yandex.ru/i/q-W4bx2gvofucQ

[Anbby_ROG · Accepted solution]

Hi @Max111 ,

Thank you for your patience.
We have analyzed the relevant data from the log file you provided, and everything appears to be normal. Please try holding down the power button for 15 seconds and reset the system to see if it resolves the current issue. 

If the problem persists even after resetting the system, we recommend taking your laptop to an authorized service center in your local area for further hardware diagnostics to troubleshoot the issue. Thank you.

[Anbby_ROG]

Hi @Max111 ,

Thank you for providing the information.
I will provide feedback to the relevant department to assist in addressing your issue. 
I will update you as soon as I have any further information. Thank you.