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Asus ROG Flow x13 GV302X stops responding while playing Netflix

x2decay
Level 8

Asus ROG Flow x13 GV302X

Everything is updated

Stops responding while playing Netflix (full screen and in browser window). Sometime its just black screen sometime the pictures just freezes, sometime the audio will play for few more seconds. After that notebook responds only to power button.

Similarly I had a few times when it wont wakeup from sleep. It would have black screen, would make some fan noise but will not respond to anything except power button.

First i thoght - Oh, well, it's Windows. But now it's getting really frustrating with the Netflix issue. I know that windows can work perfectly fine (has Surface Pro for last 7 years) and for $2500 machine I did not expect to run in such troubles.

I do not feel like resetting the whole machine - I do not have a spare couple of days for such experiments. Is there a civilized way to resolve it?

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5 REPLIES 5

Anbby_ROG
Customer Service Agent

Hi @x2decay ,

 I would like to confirm with you whether the GPU is set to Ultimate mode in the Armoury Crate settings and if G-Sync is enabled in the NVIDIA Control Panel. Could you please try disabling G-Sync to see if it improves the issue? Thank you for your cooperation.

x2decay
Level 8

My laptop was in Optimized GPU mode when crashes occured. I switched to Ultimate and was able to watch Netflix. Still, what could be done in Optimized mode as I usually watch Netflix on laptop without power pluggen in and would rather have longer battery then full power graphics.

Anbby_ROG
Customer Service Agent

Hi @x2decay ,

I would like to quickly confirm if your BIOS is updated to the latest version 311. Additionally, could you please ensure that you are using the NVIDIA display driver version (V31.0.15.2901) and the AMD graphics card driver version (V31.0.14003.25002) that have been verified by ASUS?
Furthermore, kindly attempt to disable hardware graphics acceleration in your browser to see if it improves the situation. Your cooperation is greatly appreciated.

Are you a real specialist? This problem is well known - the issue is with ATI drivers! You will not have system freezes in Netflix in any mode with discrete video active. Only with active CPU-integrated video. This bug has been known since summer. And Asus did not do anything. I have had this Flow x13 (top model) for 2 months. And similar problems make me very angry, as a customer. Asus politics changed badly: simply buy our device for 2.5K $ and we don`t give a f..k what will happen later. 

x2decay
Level 8

Disabling hardware acceleration in browser helped. Thank You.