Hi @DrCactuar ,
I would like to confirm if you have tried reinstalling the system to test if there is any improvement.
If the problem persists after reinstalling the system, please enable the log recording function in Armoury Crate, reproduce the issue by pressing the keyboard, and then send us the log along with the following information via private message. We will request further verification from the relevant department. Thank you.
- Serial Number:
- BIOS Version:
- Windows Build Version: (Settings - System - About)
【Here is the file path for the log file for your reference】
In Armoury Crate "Settings" and check "About" page, If clicking App Diagnostics "Record Log", the Privacy Policy Statement will pop out. Once user agreed statement, the Armoury Crate will start to collect problem log and you can click "Generate log data" to generate the log file with encrypted (ASUS log file).
Due to the on going regional holidays, my responses may be slightly delayed.
For any urgent cases, we recommend reaching out to your local service center for further assistance. Thank you in advance for your patience and understanding 🙂
