This is a long story so i apologize in advance but also am baffled and don't know what else to do. For a bit of context, i own a Zephyrus G15, i bought it my country of origin with an international warranty that is still active, but now, i live in France as a student, i move around a lot so its my only PC and pretty essential in my day to day life. Around 6 months into ownership, the laptop had started to develop an electrical problem where the laptop would randomly die (black screen) regardless of what was happening on the laptop (gaming, web browsing, with/out charger) the laptop would die when you put your hands on it or basically come back to it after a few mins. it wouldn't shutdown, in reality it would jump into sleep mode, but couldn't turn on again, even though you could see the windows hello sensors working, and the fans spinning, the laptop would remain unresponsive for 5 secs to sometimes a few mins, when it would eventually come back to life, it would die again right aftat this point im semi insulted at how its handled so i go back to the support page and get into the live chat system with a tech support who coincidently is one of the people who spammed me one of these 3 emails. (i wont give names) but she basically told me that she is sorry and that she had escalated the situation and someone will contact me within 48h. of course i don't hear anything back by the end of Friday. but again on Saturday, my email that was ghosted till Tuesday is replied to byer logging on. rendering the laptop completely unreliable for any serious work, on top of this, the laptop started developing stuck white pixels on the screen about a year into ownership, and only got worse and at this point there is like 5 of them spread around the screen when you display anything remotely white, its an eye sore. And lastly, with these generation of Zephyrus a common issue was cause of the hinge design the feet on the screen would fall off easily and get lost and make the laptop scrap each time you open it. last year December, i decided i had enough with this laptop having so many problems for a "premium" device, it was unacceptable to me, after talking to the support page, they eventually came to the conclusion that i should send it for an RMA, i had to delay it cause i really needed my laptop during my semester and i they said they would have to flash the device to run diagnosis, so in around end of Jan, i send it for the rma, credit to them, they got the laptop to their hub very quickly and i got it back in about 7 days, but this is where the problems start. i received the device back with the a report that it was in perfect order, and the only things that were replaced were a battery and the entire back panel(not the screen), of the device (cause of the rubber feet, overkill, but okay). despite noting very clearly all of these problems PLUS a piece of paper in English in the box with all of this info, the screen was entirely ignored, and despite the battery replacement, the electrical problem came back exactly the day after, GREAT. to add insult to injury, the way they had set up the laptop again, now it boot loops twice before starting, and a lot of the systemic things like macros don't work, and the system is very very unresponsive (i installed all the required drivers and updates, don't worry). So naturally, i was quite upset, that i had to loose about 800gigs of data of apps and everything, and not be able to study properly for a week just to receive my laptop just as it was send but now with a new back panel. after getting back on the phone with the support line, they basically said, "we are sorry but i will email you a guide to diagnose this, and if it doesn't work, email the return department since i was pretty upset that the laptop wasn't fixed. the forums this person sends were a completely generic "what to do if the laptop doesn't boot" that had nothing to do with my problem. after googling the problem myself, i VERY quickly realized, this electrical problem is very common on this model and there are forums expressing frustrations of how many didn't have it fixed after multiple RMAs until a motherboard replacement. So I email the return department on Friday stating my dissatisfaction of the repair and the fact that they failed to fix a known problem and that i will not go through a second RMA until i get a promise that these problems (electrical and the screen) are properly looked at and fixed. even going as far as sending photos of the stuck pixels and links to the forums with this problem. To my surprise, i receive a reply the next day on a Saturday, but upon opening it, i suspected a bit of "auto response" in this email.
