Hi @nemuika ,
As purchasing Premium Care requires registering the product to your own ASUS member account, we recommend that you obtain relevant information from the previous user or ask them to contact ASUS customer service to provide information for unregistering.
For more information about Premium Care, you can refer to this link. Thank you.
To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.
⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
