cancel
Showing results for 
Search instead for 
Did you mean: 

Asus g751jl

DUKECX7
Level 7

Good day ...I have an Asus g751j series.recently I was using it and removed the charger while it was still on ...I plugged it back few minutes later ...it was showing charging but the laptop was discharging rapidly even more than the battery when it is not plugged in .....after the battery drained I tried plugging the charger but the laptop starts turning on and off even without pressing the power button ..I've tried changing the charger still the same thing please help

60 Views
1 REPLY 1

Anbby_ROG
Customer Service Agent

Hi @DUKECX7 ,

Please try the following steps to see if it improves the situation:

 

  1. Shut down the laptop and disconnect all external devices and power sources.
  2. Press and hold the power button for 40 seconds to perform an EC reset.
  3. Reconnect the power source and turn on the laptop to test if the issue persists.

If the problem continues to persist, we recommend taking your laptop to a local service center for further hardware diagnostics to identify the issue. Thank you.