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Asus G73JH doesn't power up

Pak1096
Level 8

I have a Asus ROG g73jh. It doesn't power up. LEDs doesn't turn on. I check motherboard by touching screwdriver in motherboard. It sparks. It means electricity is coming in motherboard. Please tell me if this is a big problem. Or it can be repaired or not. Waiting for reply...

                Thanks

                       

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5 REPLIES 5

Anbby_ROG
Customer Service Agent

Please, with the device powered off, disconnect all external devices and the power source. Press and hold the power button for 40 seconds to perform an EC reset, then reconnect the power and try to power on the laptop again to see if the issue is resolved.

If the problem persists, it may indicate a hardware issue. Given the age of the device, replacement parts may be limited. We recommend contacting your local service center for further diagnosis and confirmation. Thank you for your understanding.

EC reset didnt worked : (

Anbby_ROG
Customer Service Agent

If the problem persists, it may indicate a hardware issue. Given the age of the device, replacement parts may be limited. 

We recommend contacting your local service center for further diagnosis and confirmation. Thank you for your understanding.


 

I emailed them too

But I think they have auto generate email they r giving only one answer of all questions 

Anbby_ROG
Customer Service Agent

Based on your description, it may be necessary to replace certain hardware parts. Determining exactly which parts need replacement and whether they are still available for repair will depend on an in-person assessment at the service center.
This information is provided for your reference. Thank you for your understanding!