Asus G713PV random restarts

[Rolplay]

I bought this laptop about 1.5 years ago. It keeps restarting sometimes once a week, sometimes 3 times a day.

ROG Strix G713PV_G713PV random restarts - Republic of Gamers Forum - 971646

I found this thread with the exact same problem, but i didn't get a proper solution.

My Laptop is ryzen 9 and Nvidia 4060 setup.

Error code is Kernel-Power ID41, and i can't find a solution. 

MyAsus diagnostics didn't find anything, windows and drivers, bios are up to date.

Thank you for helping.

[Anbby_ROG]

Have you updated the BIOS to the latest version 334 and tested using the ASUS-verified NVIDIA graphics driver (version V32.0.15.5597) and AMD graphics driver (version V32.0.11002.41)?

Additionally, have you added or replaced any SSDs or RAM? Thank you.

[Rolplay]

hello.

Yes i updated everythin as i stated in the post. I have an additional SSD which came with the laptop. Removing those won't help.

[Anbby_ROG]

Thank you for your response. After the random restarts occur, please use the AsLogDumpTool to capture system information and record the exact time of the issue. Additionally, kindly provide the following information via private message for further verification. Thank you.

• Serial Number:
• BIOS Version:
• Windows Build Version (Settings > System > About):
• GPU and Fan Mode Settings in Armoury Crate:
• Are there any external monitors or other devices connected:

[Taji1]

For BIOS it was updated to the latest version, the 334, as the photo shows. NIVIDIA graphics card was updated using the NIVIDIA app to the latest version. As you see in the picture, the driver is up to date with the version 566.36. For some reason iam not able to find the amd version from the AMD adrenalin. I checked from the device manager as you see also in the picture. 

I have not added nor replaced any RAM or SSDs. Thanks alot

[Anbby_ROG]

Thank you for the information provided. I would like to confirm if the issue you are facing is random restarts?
Please try using DDU to completely remove the display drivers and then reinstall the ASUS verified version to see if it improves the situation. Thank you.

[Luciifer]

This is your solution, give it a go and let me know how it works out for you!

https://rog-forum.asus.com/t5/gaming-notebooks/rog-strix-g1713qm-black-screen-issues/m-p/1064996#M89...