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Asus G15 Advantage Edition reboots on its own

Ziimag
Level 7

‎05-27-2024 03:59 PM

I have a Asus ROG Strix G15 Advantage Edition G513. Recently, my laptop started rebooting by itself. I checked it out and I get 70+ C on CPU when browsing and it spikes to 85+ while watching youtube. If I play a light game (Gacha game), while browsing I get 95 C and it keeps going up until the laptop reboots.

I had this laptop for around two years now and this wasn't the case when I used to play cyberpunk on high settings. The laptop never rebooted no matter what I did. The only reason I can think of why this is happening now is that I got a 4K external display, but I the laptop still reboots even when its disconnected to the screen. Does anyone know what's the issue?

Bios: 331
GPU Driver: 24.3.1

The laptop is well-ventilated. Nothing is blocking the exhaust. The operation mode is set to Turbo mode. 

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Anbby_ROG
Customer Service Agent

‎05-27-2024 08:30 PM

Hi @Ziimag ,

Based on your description of overheating issues and ruling out environmental factors, we recommend that you take your laptop to a local service center for further hardware diagnostics to determine the actual problem. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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