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ASUS G14 GA402XV Doesn't boot after force shutdown

bad_meme
Level 7

‎02-22-2025 01:59 PM

Hello, a couple weeks ago my Asus G14 completely froze, so I had to force shutdown. After that, it was never able to boot again... Upon clicking the power button, the power LED turns on and the keyboard lights up for a couple of seconds, then turns off again. Some people have said online that you can reset the CMOS by unplugging the battery and holding the power button for 60 seconds, but I've tried this over 10 times and my laptop still does the same thing. It's also worth noting that I no longer have warranty. Does anyone know how I can go about fixing this? Is the bios chip bricked? I appreciate any help you can provide!

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Anbby_ROG
Customer Service Agent

‎02-24-2025 10:41 PM

Based on your description, a further hardware inspection may be needed. 

Although the warranty has expired, you can still take the device to a local service center for a paid diagnosis to confirm the issue. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂