2 weeks ago
I have been pretty happpy with my G14, but recently I had some problems with explorer so I decided to do a clean install. Now after starting to set up my comptuer again I've been getting crashes, BSOD. I can't tell exactly why or what condictions cause it to crash, often it's when I'm not around. Then sometimes it just starts crashing continusly at boot. If I do a recovery it stops crashing on boot, but then still has some issues later starting the same process again.
For the apps I'm installing there is nothing of which I didn't have before when everything was working before. Don't know if there is some trick to installing things. The only difference at the moment is
Here are my basic specs from dxdiag
I just don't know what to do to solve the issue. I haven't had issues to figure out with a computer for a while.
Please help.
2 weeks ago
To further investigate the issue, could you please share the error code that appears during the BSOD? This will help us better diagnose the root cause of the problem.
Please try using the diagnostic tool in MyASUS to perform a BSOD issue diagnosis, as this will provide more detailed information about the system crash.
Additionally, you can try booting into Safe Mode to test if the issue might be caused by any specific drivers.
Thank you!
2 weeks ago
Thanks for the quick reply and sorry for my slow one.
I saw your reply and had been using ghelper so I had uninstalled my asus, but to test I reinstalled it from the windows app store and my system started crashing again on boot. I tried doing a restore point, which didn't work and it was still crashing. One thing I did notice this time when trying to restore is that when I tried to click on the inquiry in the restore process of what applications would be affected it said something about the data was corrupted.
As far as the text from the BSOD, it's hard to read as my computer resets too fast for me to see anything or it crashes when I'm not at my computer.
Since then I have done a clean install of windows again. I have only installed chrome and nothing else so far. Windows update has run and installed some apps, but I haven't put myasus back on yet. I am putting off installing more apps till I can figure out what's going on.
Since Reinstalling windows I have gotten a few crashes, but not a lock up of crashing on bootup yet. For now it seems to be decently stable since all the updates were installed.
2 weeks ago
Just an update. My system has been pretty stable now. I haven't really done anything very different. I reinstalled windows 11 from scratch and didn't install any of the ASUS drivers and stuff from the website, I just let Windows do all the updates. I've been able to reinstall all my apps and everything seems to be working well except LIghtroom which is having a boot error.
The other than not installing asus software the only other difference is I installed windows from my ventoy drive which I had to disable safe boot for in my bios. I don't know if that is something that affected anything.
Ahh well I'll come back if there's any further issues.
Thanks
Sunday
Another update. I am getting intermittent Crashes with blue screens, but it goes so quickly and resets that I can't even read it. It doesn't seem to have any of the dump files either like minidump or memory.dmp. It's like it doesn't create those files.
Wednesday
Please use the AsLogDumpTool to capture the system logs and provide the following information via private message. This will help us further investigate the issue. Thank you.
AsLogDumpTool Instructions:
After extracting the tool, run X64\AsLogDumpTool2.exe. A log file in .wim format will be generated in the same folder.
yesterday
I've tried downloading that tool, but chrome keeps blocking the download.
Here is the windows info
And the driver info
BSOD happens when I'm not doing too much, just on chrome, not really running too many things. What's weird is that it seems to happen more when I'm away from the computer than when I'm by it. I'll just hear the boot sound when I'm off doing something else. If i do see the BSOD it's only on the screen for like a quarter second before resetting. At least now It's not getting stuck in a BSOD loop at boot.