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Armory Crae latest update seems to have broken it.

TommyVR
Level 8

I have a TUF Gaming A15. I've had Armory Crate on it since the start, and it's never been a problem before. The recent update it received seems to have broken it though. There used to be settings for the screen brightness and other options of that kind. They *sometimes* show up now, and sometimes don't. There was a new option (or new to me at least) to set how my GPU runs. When I saw it the first time, it said the GPU was set to ECO mode, so I attempted to change it. IT called for a restart, so I did that. Not only did nothing seemingly change, that entire feature vanished from Armory Crate's display. It also placed a weird icon on my system tray that said programs were using my GPU that I couldn't remove. After fiddling with it for a while to no avail, the feature re-appeared, along with the one that allowed me to set the screen brightness. I do not know what, if anything I did, made this happen. I again tried to get my computer out of ECO mode through AC... only for all those options to vanish once again, and for me to not be able to get them to show up again.

I'm at my wits end as to what's going on. Settings has no info on how things are displayed, and doesn't allow me to change anything. None of the other tabs are helpful, or contain the features that have mysteriously gone missing. And from what I can research, my laptop will cease functioning if I remove this program in favor of something else. If anyone has any idea how to fix this, I would appreciate it.

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3 REPLIES 3

Anbby_ROG
Customer Service Agent

Hi @TommyVR ,

Could you please share your laptop model with us?
Have you tried uninstalling Armoury Crate using the uninstall tool and then reinstalling it for testing? 

If you have already reinstalled Armoury Crate and the issue persists, could you please enable the log recording function and record a video demonstrating the problem? This will help us further investigate the issue you're facing. Thank you for your cooperation.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌

The model is TUF507IV-AS76.

I have not tried uninstalling it as from what I could find on the matter, AC is essential to my laptop working at all, and don't want to break anything I then wouldn't be able to fix.

Anbby_ROG
Customer Service Agent

Hi @TommyVR ,

Please rest assured that the uninstall tool provided on our official website is specifically designed for uninstalling Armoury Crate. After removal, you can download the latest version of Armoury Crate from our website to check if any software issues were causing the problem. You can refer to this link to download the relevant software. Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌