3 weeks ago
I have a 2024 Asus G14 32GB/RTX 4070 that I've had since April, and over the last month or so I'm running into an issue where when I open the lid or press the power button to wake it, the keyboard will like up a few times but the screen doesn't turn on. Sometimes I hear the chime suggesting the login screen should be there; sometimes the computer seems to go back to sleep, and I have to hit the power button again and we do the keyboard backlight a few more times, and I can go through this for a minute or more before I finally get the screen on. I've looked at the event log, and it seems that sometimes its coming out of hibernate (which it has switched to after a few hours on standby) but then goes back into standby instead of fully waking up. I've also had cases where when I press some keys while the screen is black, when the screen turns on I get an incorrect password message suggesting that some of the time it actually is on and responding to input but still not getting the screen on. Forcing a restart by holding the power button usually gets the screen on after restart on first try. I am using GHelper instead of Asus' Armory Crate, which I have been since I owned the machine, and I'm using ExplorerPatcher, both are up to date. Seems like a small issue, but it's pretty grating that when I want to use my computer I have to wait a minute or more to get in, it's 2024 and I think it's reasonable to expect my computer to be ready to go within a few seconds of turning it on.
Steps I've tried so far:
* Ran all available troubleshooters from Windows and Asus, including checking the integrity of the Windows installation, no errors found, battery health still >95%
* Updated drivers for all hardware, Windows and BIOS
* Tried to disable hibernate in registry and in powercfg, no change in behavior (it still hibernates)
* Tried adding the 'hibernate after' timer to power options (it's not there), none of the methods I've found (e.g. that tenforums post) have worked
* Tried disabling 'link state power management'; power management tab isn't there for any hardware device in device manager
* Tried switching GPU modes (discrete/integrated/optimus) before sleep/restart
3 weeks ago
Hi @SalmonDog ,
You mentioned that this issue has only occurred in the past month. Have you tried rolling back any recent updates to see if it resolves the problem?
Additionally, please try disabling Fast Startup and restoring the BIOS to its default settings to see if that improves the situation. Thank you.