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2022 Zephyus M16 Thunderbolt Controller Driver

WeedMARINE
Level 7

‎10-15-2023 03:09 PM

I recently purchased a CalDigit TS4 TB4 dock, but my 2022 M16 laptop, running Windows 11, only recognizes the device as USB 4. I checked Device Manager, but could not find Thunderbolt listed. Since this laptop was marketed as having TB4 capability, I'm wondering if there is a Thunderbolt driver that I need to install.

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Anbby_ROG
Customer Service Agent

‎10-17-2023 11:34 PM

Hi @WeedMARINE ,

I would like to confirm if you are connected to the port as shown in the image below? 

Additionally, please refer to the instructions in this link to reinstall the Intel Chipset Software. You can download it from here. Kindly test if the Thunderbolt 4 connection works properly after the reinstall. Thank you.

To speed up issue identification, please provide the product model, BIOS, and driver versions, along with the troubleshooting steps you've already tried to avoid redundant checks.

⚠️ DM are for collecting personal information only. For technical assistance, please post your issue in the discussion thread so everyone can help and share insights! Thank you for your understanding! 🙂
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