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Why is ASUS disinterested in fixing  RT-AX89X going out of memory causing a reboot?

onlychris
Level 7

2/18/2024

TO  ASUS SUPPORT,

Why is ASUS disinterested in fixing  RT-AX89X going out of memory causing a reboot?

I have been very disappointed with the performance of the ASUS RT-AX89X router. I have been experiencing this problem even when my router was under warranty. My repeated complaints to ASUS support were limited to calls for the system log and firmware update even when mine was up to date. This begs the question of why ASUS is disinterested in fixing this memory crash, especially after recognizing this issue with the ASUS Security Daemon (ASD) service overloading the router.

 

I am disappointed by the nonchalant attitude of ASUS Support who have downplayed the connectivity cut-off that is all over the internet. This problem has something to do with memory leaks that seem to suggest manufacturer defects to me. To pretend that they never heard about this problem is disingenuous and deceitful. It is all over the internet.

 

The Syslog I sent earlier to ASUS support covers December 14th, 2023 to January 5th, 2024. Asking for more Syslog without any feedback on the previous ones is nothing but shifting responsibility.

MATT KING

174 Views
2 REPLIES 2

Aureliannn_ROG
Customer Service Agent

Hi @onlychris ,

have you encountered any issues with your router's memory shortage leading to restart problems?

The backend team needs to examine the user's log records to confirm the actual problem.

Could you please assist by providing log analysis through the router GUI's feedback feature (the log should include the occurrence of the restart problem)?

Also, please confirm if the router firmware is updated to the latest version.

Here are the steps to report the issue via the Web management interface:

  1. Connect your device (PC, laptop, etc.) to the router and open the Web management interface (http://router.asus.com/), then log in to your router.
  2. Click on "System Management" and then "Issue Report."
  3. Fill in your location, email address (required), ASUS service/case number, type of issue, and issue description.
  4. Read and agree to the privacy policy and relevant terms of service.
  5. Click "Send" to submit your form.

Additionally, please PM the product serial number, the time of sending the issue report, the email used for the issue report, and the time of the issue occurrence.

Thank you.

ethandaviss03
Level 7

Hey Dear, check regularly for firmware updates released by ASUS. Sometimes, software patches or updates can address known issues and improve device performance. Ensure that your router is running the latest firmware version available.