Higher Ping/Packet loss wired connection GT-AX11000 pro

[theoabandit]

I recently upgraded to the GT-AX11000 pro. On my old router in games, my ping was 15 to 16ms in all east and central US servers on multiple games. No packet loss. ( I have gigabit internet) After installing the 11000 pro, my ping on the router is 16, but the ping on all games same servers from my rig  is 25-30ms all east and central servers, and most concerning is I am getting upwards of 5% packet loss. I started by connecting my Rig directly to my fiber service, ping 16ms, no packet loss. I have done all the normal tech solutions, of course turned of green ethernet, jumbo frame, flushdns, ect.. I also had all my cables replaced with cat 6 cables, (length is 20 feet) contacted my ISP went through all the resets, everything looked perfect on their end. I have went through all the settings, QOS, turned off router firewall, port forward, I even tried WTFast, still the same, 8-10ms higher ping, and packet loss. I also bought a 2.5 GB pcie NiC, installed it, in case the one on my motherboard was going bad, no luck. I do know the ping is just an estimation, but the packet loss is what I am looking to decrease. Anyone have a similar issue, or recommendation? 

Thanks in Advance

[Jiaszzz_ROG]

Hello, @theoabandit 

May I ask whether your motherboard is connected via a wired connection or a Wi-Fi connection? Have you encountered the issues described with both?
What is the current firmware version of the ROG Rapture GT-AX11000? If it is not the latest version, could you please update it to the latest version, reset the router, and then check if the issue persists?
Please also check and update the network-related drivers on your computer.
We also suggest cross-testing the connectivity status with other devices, referring to the settings in the following link, and trying to adjust the Internet Connection if needed.
[Wireless Router] How to set up an Internet Connection?
[Network Tools] How to use Network Analysis(Ping, Traceroute, Nsloopup) in ASUS Router?

Thank you.

[theoabandit]

Thanks for the reply, connection is wired, however this happens on wired and if I try to game on wifi it is 10-15% packet loss. Sorry forgot to put in my post, but yeah already updated; Firmware version on router is latest, 3.0.0.4.388_23556-gfef4962, firmware and drivers are the latest for my NiC cards, built in motherboard is a GIGABYTE 10Gbit Network by AQtion AQC107, the pcie I purchased is a Realtek Gaming 2.5GbE Family Controller. I have also tried manually setting the dns servers in the router. I installed the games on a different rig after my post, and the results are the same, upwards of 5% packet loss, on wired connection.

[Jiaszzz_ROG]

Hello, @theoabandit 

Please report via feedback as the following steps to report the problem through the web management interface:
1. After connecting your device (PC, NB, etc.) to the router, open the web management interface (http://router.asus.com/) and log in to your router.
2. Click "Problem Reporting" in "System Management"
3. Fill in your region, email address (required), ASUS service/case number, problem type, and problem description.
4. Please read and agree to the Privacy Policy and related terms of service.
5. Click "Send" to submit your form.
Meanwhile, please share the requested details in PM.
Thank you.

[Jiaszzz_ROG]

Hello, @theoabandit 

Please proceed to Administration> Feedback to complete the above steps and share the requested details in PM.

Thank you.

[theoabandit]

I am unable to find any  "Problem Reporting" in "System Management" in the web interface in this router. 

These are my options in the router interface, I searched under each one and do not see, "System Management nor "Problem Reporting".