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GT-AXE16000, very expensive router, practically no WiFi 6e (6GHz) network

dariuszd1
Level 9

I have a GT-AXE16000 router. It cost a fortune and the 6Ghz network is only visible once every few days. Most of the time it is invisible and inaccessible! I tried changing all settings, it didn't help. On Quest 3, WiFi 6e disconnects and reconnects, or the network may disappear from the list of networks completely, sometimes it works normally again with full signal strength. On Surface 9 Pro, the WiFi 6e network is visible once every few days. When it is connected, the signal is strong and everything works perfectly, but if it disappears, for example, after the computer goes to sleep, it is no longer there. The router is approximately 3 meters away from these devices.
Asus does not care about reports in this matter and does nothing with them. I reported the problem via e-mail and hotline. There are no updates that would fix this problem with the availability of the 6GHz network.
The last time I bought an Asus router was for such a huge amount of money!

I am asking Asus to explain why the WIFI 6E network does not work properly on their flagship routers and what steps the company intends to take in this matter?
I just ask that no one here starts telling people that they should restore the router to factory settings and reset it, because this does not solve the problem at all!

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11 REPLIES 11

jzchen
Level 15

Regarding Surface 9 Pro I found this concern a while back now:

https://answers.microsoft.com/en-us/surface/forum/all/problems-with-the-wifi-adapter-on-my-surface-p...

A little afterwards Microsoft released a firmware update I hope you have:

https://www.windowscentral.com/hardware/surface/surface-pro-9-and-surface-laptop-studio-get-fresh-fi...

Reading a little into it the radio is 160 MHz capable, so please check/add that option on the 5 GHz and 6 GHz channels (on the ASUS router WiFi settings)…

1.jpgWhat makes you think that I have an old version of drivers from this article? They are updated constantly! and the latest versions are up to date.
drivers are not the cause and even on those from May last year the network should work properly.

The fact is that Asus routers have problems with the 6GHz network (minor or major) and the company pretends that there is no problem, does not deal with it, or makes it very difficult to accept the report by ordering it to send everything possible that is not even related to the problem. such as the Windows version or the motherboard, GPU, CPU, instead of taking an interest in your own equipment and running such a router and Quest 3 or Surface 9 pro in your own laboratory and checking it yourself!

dariuszd1
Level 9

Here I will describe in more detail the entire situation related to the 6GHz band (WiFi 6e) on Asus routers.

I have already tested all the settings you wrote. If I turn off OFDMA/802.11ax MU-MIMO and set the PSC channel, any improvement in stability will be noticeable on quest 3, but this is due to a statistical error that might as well be considered non-existent.
This change does not affect the availability of Wi-Fi 6e on Surface Pro 9. Here, the principle of the appearance of the 6GHz network is purely random. Of course, the network is unavailable 90% of the time and available 10%.

Believe me, I have already tried changing literally EVERY setting available in this router and none of them had such an effect that I said: yes, I found the cause, that's it!

Now a few words about the router AXE7800...
I bought this router first because I wanted a fast network for Quest 3. The AXE7800 router was not able to propagate the WiFi 6e network at all! On this router, I managed to catch the 6GHz network maybe a few times for a few minutes! After a few days, I returned the AXE7800 router because there was no indication that the WiFi 6e network would work. I had to return it because the 14-day return period was expiring, and the problem reported to Asus with the return of logs and logs from this router did not help - the company has not responded to this report to this day (about 2 months now)! There has also been no new software version for this router since then!

Having purchased GT-AXE16000, I was sure that such a flagship product equipped with special components and a large number of antennas would not have any problems with the 6GHz network, but I described the reality in the previous thread.
I don't know why on TPlink routers, there is no problem with 6GHz quest 3 maintains a stable connection with maximum speeds of 2400MBIT/s even during traffic. I was stupid that this time (because I had Asus routers for years) I trusted this company, which, in addition to the fact that I reported these problems, did nothing about it and did not even look into it. Perhaps the 6GHz band in Asus routers is malfunctioning and the company does not want to admit it. In fact, I do not see any other answer here given their current policy.

The funniest thing is that if Quest 3 and my Surface Pro 9 connect to the 6GHz network, it works at full strength and at full speed and the laptop will not disconnect on its own until it goes to sleep or restarts!

dariuszd1
Level 9

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Attention! Quite important information.
I had problems both with Quest 3 and the stability of the 6GHz network, as well as with its visibility on my Surface 9 Pro laptop (GT-AXE16000 router).
The laptop sometimes saw the 6GHz network after turning it on, but not after going to sleep, and this could last even several days when the 6GHz network was not visible on the list of available networks.
Recently I made one change, namely I hid the SSID for one of the four networks propagated by the router, specifically for 5 GHz-2. On my laptop, the 6GHz network immediately became visible! Perhaps this will also improve its stability on quest 3 and detection after turning on the goggles, which I will test further. I am writing to let you know that such a change may also affect the 6GHz network in this router and perhaps it will also help you and be useful.

ssid.jpg

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update:
unfortunately, my joy was premature, after I restarted the laptop, the 6GHz network was gone... so hiding the SSID does not help.

Manually reinstall the drivers from here:

Download Surface Pro 9 with Intel Processor Drivers and Firmware. from Official Microsoft Download C...

make sure *** Wersja sterownika -> 22.230.0.8 ***

Changing the network card drivers does not help because it is the router's fault.

Hopefully still under warranty if you’re sure its the router’s problem.  Then I suggest you contact ASUS to help you repair it.

From what I see the driver you have is for a WiFi 6 product, (that is the reason it is more advanced, 22.250 vs 22.230, that is an older WiFi model so the driver version has advanced to a higher number).  I wouldn’t be surprised if you have “!” in your Device Manager…

Unfortunately, changing drivers does not help. The problem can only be solved by the router manufacturer Asus, by introducing an appropriate software update. That's why I'm waiting and hoping that this will happen soon.