I bought a product from Amazon and installed it. After installation, during approximately 2 hours of use, the router suddenly disconnected and the LED color was fixed, leaving only LEDs 1 and 3 lit. I tried everything I could with the wps button, power on and off, reset button, etc. The router is not functioning both wired and wirelessly. Is there a way to treat the same symptoms? I will attach the link of the user who shows the same symptoms as me.
Hi @jaekie ,
based on your issue, may I ask could you provide the steps you install the router? What do you mean disconnect? Do you mean the WiFi will disconnect? Could you provide the picture about the LED 1 and 3 light up? Could you provide the setting details? Have you update the firmware to Firmware version 22.214.171.124.388.23012? Thank you.
I've done everything I can, and if it doesn't work by September 4th, I've applied to Amazon so I can find it on dhl and process the return.
I've been waiting for this product for a long time and I want to use it, is there any solution? Another user with the same symptoms as me eventually sent it to the center.
Since I live in Korea, I chose to return it to Amazon because the Korean center said that I could not even get a simple inspection of the product.
Of course, I tried the above method, pressed the reset key for 1 minute, pressed the wps button, and connected both on and off cables. Pressing the wpsled reset button will not respond, and all Wi-Fi and wired functions will not work. The device is in the same state that it just turned off. Only the LED's are fixed
There could be various reasons why your Axe16000 router isn't working. It could be due to a faulty power source, incorrect configuration settings, signal interference, or even a hardware issue. To pinpoint the exact cause and resolve the problem, you might need to check these aspects one by one or seek professional assistance! visit router.asus.com