Hi @calos9999 ,
Thank you for contacting ASUS support.
We understand that you're experiencing a complete device failure after making specific settings adjustments. To better assist you, we would like to clarify a few points:
- Firmware version impact: Does this issue only occur on specific firmware versions? Have you tried updating or downgrading the firmware to see if the situation improves?
- Factory reset: Do you frequently need to reset the device to factory settings? If so, we would like to understand why this is necessary.
- System report: To better understand the issue, we recommend using the system's reporting function to record the detailed process of when the problem occurred. This will help our engineers analyze the issue.
You can submit a feedback form Web GUI (http://www.asusrouter.com).
1.Connect your device to your router and log in to Web GUI(http://www.asusrouter.com)
2.Find “Administration,” and tap “Feedback”
3.Fill in your region, email (required field), ASUS Service No./Case No.(not required),Select the feedback problem and description.You can also write down comments/suggestions. More details might help us to analyze the issue you have encountered in a faster and more efficient way.
4.Read the agreement and click “I agree.”
5.Tap “Send” to submit your feedback.
Then provide the product serial number, the time of submitting the issue report, the email used for filling out the issue report, and the time when the issue occurred via private message.
Thank you.
Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.
