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The ASUS warranty game seems almost fraudulent if not outright illegal.

david_mckee1
Level 7

I'm officially over-supporting ASUS after my most recent experience trying to get my GT-AXE16000 repaired. I purchased my router a little over two years ago, and the information clearly stated a 3-year warranty. Now, ASUS is saying it's only been 2 years, and it is out of service.  I have a screen shot from the advertisement stating 3 years. 

Currently running AXE16000 Primary, AXE11000 mesh node 1, RT-AC5300 mesh node 2, and 2 XT8 Zen nodes. Now I'll be replacing every one of these... Sad day for sure... 

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jzchen
Level 16

ASUS switched to a 3-year warranty more recently, but when I purchased my AXE16000 it only came with a 2-year warranty.  See attached.