Z790 Rog maximus hero - needs repair

[tipes]

I am posting this here in desperation - I hope someone at Asus can help me. I have been a loyal customer of Asus for the last 16 years, and spent a small fortune on Asus products.

The problem:-

I had a bit of an accident with the mobo as I am disabled. I dropped something on the cpu socket during trying to do some maintenance, and bent pins. The only course of action imho is to replace the cpu socket. I contacted Asus - but they told me they do not do repairs. I was/am gutted that I am supposed to throw away a £600+ board when it could be repaired. I am so disappointed that Asus support chose not to help me - I did not expect the repair to be done for nothing, and was willing to pay for it rather than waste it.

I hope someone from Asus can get back to me to help sort out this issue, and re affirm to me that Asus do care about their customers.

Mark

[Jiaszzz_ROG]

Hello, @tipes 

Regarding the bent pins, could you please provide detailed photos so that we can understand the extent of the bending?
Meanwhile, since the assistance involves personal information verification, I have PMed you.
Please check the top-right corner for the in-box message and confirm.

Thank you.

[tipes]

Hi Jiaszzz,

I know this pic is not great - but I hope it is ok, let me know please.

[Jiaszzz_ROG · Accepted solution]

Hello, @tipes 

Thank you for providing the image.
I have updated our PM conversation, please check at your convenience.

Thank you.