cancel
Showing results for 
Search instead for 
Did you mean: 

Z790 Rog maximus hero - needs repair

tipes
Level 10

I am posting this here in desperation - I hope someone at Asus can help me. I have been a loyal customer of Asus for the last 16 years, and spent a small fortune on Asus products.

The problem:-

I had a bit of an accident with the mobo as I am disabled. I dropped something on the cpu socket during trying to do some maintenance, and bent pins. The only course of action imho is to replace the cpu socket. I contacted Asus - but they told me they do not do repairs. I was/am gutted that I am supposed to throw away a £600+ board when it could be repaired. I am so disappointed that Asus support chose not to help me - I did not expect the repair to be done for nothing, and was willing to pay for it rather than waste it.

I hope someone from Asus can get back to me to help sort out this issue, and re affirm to me that Asus do care about their customers.

Mark

259 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Jiaszzz_ROG
Customer Service Agent

Hello, @tipes 

Thank you for providing the image.
I have updated our PM conversation, please check at your convenience.

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂

View solution in original post

3 REPLIES 3

Jiaszzz_ROG
Customer Service Agent

Hello, @tipes 

Regarding the bent pins, could you please provide detailed photos so that we can understand the extent of the bending?
Meanwhile, since the assistance involves personal information verification, I have PMed you.
Please check the top-right corner for the in-box message and confirm.

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂

Hi Jiaszzz,

I know this pic is not great - but I hope it is ok, let me know please.20240416_134436-topaz-denoise-denoise-exposure-color-sharpen.jpeg

Jiaszzz_ROG
Customer Service Agent

Hello, @tipes 

Thank you for providing the image.
I have updated our PM conversation, please check at your convenience.

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂