Z790 Hero - Crashed - Blue Screen - Netio.sys

[AwenMilano]

hi guys my pc got several blue screen since 25 oct, it throw blue screen stop code: driver irql not less or equal. what failed netio.sys.

at event viewer also say about disk 3. that what i not understand. i also just install new ssd at 14 oct. (samsung 990 pro)

blue screen throw same description. netio.sys. it happend not when gaming but when i watch movie event when idle.

running lastest lan driver, lastest bios, windows up to date.

i am suspect about new ssd or asus game first do that, because i just uninstall asus game first ver 6.1.23 and download manually and install ver 6.1.30.2. beacuse when ver 6.1.23 it keep fail update within the program ( error extract installer)

please need ur help guys, coz this was beyond my knowledge. i cant read event viewer properly soo attach screenshoot here for u guys analyze. thanks

what i try until now : 

disable samsung magician auto run when system up - not work ( still crash)

uninstall asus gamefirst - just do it now, will update later

reseat my new nvme ssd - just do it now, will update later

[Jiaszzz_ROG]

Hello @AwenMilano 

Thank you for reaching out to us and for sharing the details and images.
If you remove the newly installed SSD and GameFirst VI software, does the blue screen issue persist? 
Compatibility between certain software can also lead to netio.sys blue screen errors, and please refer to [Motherboard] Troubleshooting - How to solve BSOD error in Windows (Blue Screen) for more details and guide steps.
Given this, we suggest trying to remove recently installed software or, if possible, testing on a clean system with only Armoury Crate installed and also ensuring all drivers and services in the Update Center are updated to the latest versions.

Thank you.

[AwenMilano]

until now, since i post this thread no blue scree appear. my opinion was asus game first ver 6.1.30.2 trigger blue screen, coz nvme was firmly installed. but when i use asus game first ver 6.1.23 before, no blue screen issue appear.

but ver 6.1.23 keep spaming update available when system up, but cannot update it within asus game first apps. it say extract installation error

[Jiaszzz_ROG]

Hello @AwenMilano 

Thank you for the quick update.
Could you clarify if, after updating to game first version 6.1.30.2, you experienced blue screens when the system was idle, but no blue screens occur on version 6.1.23?
And currently, are you receiving persistent update prompts along with error messages that are blocking the update? Could you provide a screenshot of the "extract installation error"?
Please also share the PSU and RAM model and part number, along with two .txt files generated in your Windows system following the steps below:
1.Press the WIN+R keys on the keyboard to open the command window
2.Key in: dxdiag → OK
3.Click [Save All Information]
4.Select the save location and click [Save]
Same steps, replace the command line in step 2 with: msinfo32
5.Key in: msinfo32 → OK → and save the txt file.
You may upload the files to cloud storage and share a link with us for further investigation. 

Thank you.

[AwenMilano]

hi @Jiaszzz_ROG 

Could you clarify if, after updating to game first version 6.1.30.2, you experienced blue screens when the system was idle, but no blue screens occur on version 6.1.23? 

not only when idle, got blue screen when browsing too. now i went back to 6.1.23 and no blue screen soo far. can say blue screen stop since i uninstall game first 6.1.30.2.

And currently, are you receiving persistent update prompts along with error messages that are blocking the update? Could you provide a screenshot of the "extract installation error"?

 

   my psu is seasonic vertex px-1000

dxdiag:   https://drive.google.com/file/d/11wKdk88nUMV8tedzX_p5qweYxgfjXjnL/view?usp=drive_link

msinfo:  https://drive.google.com/file/d/1SdA0sqwi9rufHHcq2KkS9z54sHHp4eNj/view?usp=drive_link

thanks, looking forward for the solution

[AwenMilano]

hi @Jiaszzz_ROG 

Could you clarify if, after updating to game first version 6.1.30.2, you experienced blue screens when the system was idle, but no blue screens occur on version 6.1.23? 

not only when idle, got blue screen when browsing too. now i went back to 6.1.23 and no blue screen soo far. can say blue screen stop since i uninstall game first 6.1.30.2.

And currently, are you receiving persistent update prompts along with error messages that are blocking the update? Could you provide a screenshot of the "extract installation error"?

dxdiag:

https://drive.google.com/file/d/11wKdk88nUMV8tedzX_p5qweYxgfjXjnL/view?usp=drive_link

msinfo:

https://drive.google.com/file/d/1SdA0sqwi9rufHHcq2KkS9z54sHHp4eNj/view?usp=drive_link

waiting for forward for explantion and solution, thanks

[Jiaszzz_ROG]

Hello @AwenMilano 

Thank you for sharing the screenshot and details.
I have consolidated the information you provided and will consult with our engineers for further investigation.
Regarding the dxdiag and msinfo links you shared, it seems that the access permissions are restricted, so we are unable to view or download them.
Could you please help us confirm the access permissions and share the part number of the currently installed memory?

Thank you.

[AwenMilano]

hi there, 

thanks for the response.

Regarding the dxdiag and msinfo links you shared, it seems that the access permissions are restricted, so we are unable to view or download them.
Could you please help us confirm the access permissions and share the part number of the currently installed memory?

i am sorry it was restricted, i already switch it to public now. you can try again.

my memory was g.skill Trident Z 2x24gb   F5-6400J4048F24GX2-TZ5RK

about part number, it was mother board s/n ur mean?

thanks

[Jiaszzz_ROG]

Hello @AwenMilano and thank you for your reply.

Our engineers are still investigating this matter, and we appreciate your patience as this may take some additional time.
Additionally, according to the support page for the ROG MAXIMUS Z790 HERO, there is no version 6.1.23 listed for the ROG GameFirst VI driver.

Could you please help confirm where this version was downloaded from, and if possible, share the driver file?
You may upload it to cloud storage, grant access, and provide the link here if the file is too large.

Thank you.

[AwenMilano]

hi @Jiaszzz_ROG  thanks for the help.

Could you please help confirm where this version was downloaded from, and if possible, share the driver file?
You may upload it to cloud storage, grant access, and provide the link here if the file is too large.

i downloaded it via armoury crate, but at armoury crate ver 6.1.23 was the lastest version. also can install it with usb stick come with motherboard.