Z690 hero sound issues realtek

[casparit]

I have a strange issue with the onboard sound of my Rog z690 Hero Mainboard. The front channel out (lime green jack on I/O panel) does not work. There is actual no sound-output on that channel. If I set the mono-switch in Windows 11 to on, the front channel works. It is a ALC 4082 soundchip. I've tried everything to get the sound working, but no luck. 

Thank you for your help

[Jiaszzz_ROG]

Hello, @casparit 

Thank you for your confirmation.
May I ask if the audio firmware has also been updated to the version from the official website?

If you have completed the update or reinstallation and the problem still persists, please record another video demonstrating the setup scenario.
Please ensure that the video has clear quality so that we can review your relevant settings and observe any changes in audio output.
If possible, kindly indicate the specific timestamp in the video where the lime jack is not functioning properly.

Thank you.

[casparit]

Hello, 

the firmware has been updated and I'm now using official driver 2342. The problem persists. I've discribed the problem detailed in my previous posts. 

Thank you

[Jiaszzz_ROG]

Hello, @casparit .

We apologize for any inconvenience this might cause.
However, after installing the official website's drivers and firmware as per the instructions provided by the relevant department, we were unable to replicate the problem you described.
Therefore, we suggest that you try restoring the Windows system and then reinstalling related drivers and firmware to verify if the problem persists.

Please refer to [Windows 11/10] How to reset the PC and remove all of my personal files, apps and settings if needed.

Thank you.

[casparit]

Hello, 

I've done the Windows 11 reset, the problem persists. Could this be a hardware error?

Thank you

[wasakiqwe]

I have same problem.

soundcard on Asus z690 hero not working make some loud noise and buzz sound.

Can you tell me what happened to your Motherboard?

[Jiaszzz_ROG]

Hello, @wasakiqwe 

Regarding your problem, we have replied to the discussion thread you posted.
To avoid any confusion or missed communication, please update within that thread.

Thank you.

[Jiaszzz_ROG]

Hello, @casparit 

After consulting with the relevant department, we recommend that you send your motherboard to ASUS service center for further diagnostics.
If you decide to send it for repair, please provide a description of the error when starting the repair process. Our service center will then assist you with further investigation.

Thank you.

[Jiaszzz_ROG]

After consulting with the relevant department, we recommend that you send your motherboard to ASUS service center for further diagnostics.
If you decide to send it for repair, please provide a description of the error when starting the repair process. Our service center will then assist you with further investigation.

Thank you.