cancel
Showing results for 
Search instead for 
Did you mean: 

Z690 Formula refund(buyback) issue

Spartanjet
Level 7

I've been dealing with Asus Customer service for almost 3 months now over my Z690 Formula.  Asus offered a refund (buyback as they call it) or repair for the Z690 Formula because of the VRM issue.  (see Asus z690 formula repair/refund )  For the 2nd time Asus has sent a repaired motherboard back to me rather than issue a refund even though I keep requesting a refund.   Every time I contact customer service they say they will escalate the issue but still the same thing keeps happening.  This is very frustrating since they say it will take 6-8 weeks for a refund but that timer keeps resetting since they keep sending me a repaired Z690 Formula.

What can I do to get this taken care of any suggestions on who to contact? (I'm in the US). 

158 Views
1 REPLY 1

Jiaszzz_ROG
Customer Service Agent

Hello, @Spartanjet 

Thank you for reaching out.
Since the product serial number and related information are considered private, we do not recommend disclosing them in public comments.
Please check the top right corner of the screen and kindly share the details requested in the PM inbox.
If needed, please refer to "How to find Product Serial Number."

Thank you.