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Z690 Formula refund(buyback) issue

Level 7

I've been dealing with Asus Customer service for almost 3 months now over my Z690 Formula.  Asus offered a refund (buyback as they call it) or repair for the Z690 Formula because of the VRM issue.  (see Asus z690 formula repair/refund )  For the 2nd time Asus has sent a repaired motherboard back to me rather than issue a refund even though I keep requesting a refund.   Every time I contact customer service they say they will escalate the issue but still the same thing keeps happening.  This is very frustrating since they say it will take 6-8 weeks for a refund but that timer keeps resetting since they keep sending me a repaired Z690 Formula.

What can I do to get this taken care of any suggestions on who to contact? (I'm in the US). 


Customer Service Agent

Hello, @Spartanjet 

Thank you for reaching out.
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