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Xbox Microsoft incompatible Maximus hero Z790

dubignyp
Level 10

Unable to update and use the platform, the Xbox apparently is not compatible with the Asus Rog Maximus Hero z790 motherboard.
The technical support which was connected to my PC, by direct connection sharing, was unable to do anything. He finds that the motherboard needs a fix to use the Xbox.

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4 REPLIES 4

Jiaszzz_ROG
Customer Service Agent

Hello, @dubignyp 

May I ask if the ASUS official support has provided you with technical support and further guidance?
Due to some uncertainty regarding whether you are experiencing difficulties with software installation or abnormal behavior on external devices, could you please provide more specific details on the nature of the issue, its frequency, and the context in which it occurs?

Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂

Good morning,

The XBOX application cannot be installed, it charges 1% in the Microsoft App store. And, otherwise if I download from the official site the .exe file does not finish installing.

However, the Xbox accessory application, Xbox Insider, controller update application are installed from the Microsoft App Store.

Jiaszzz_ROG
Customer Service Agent

Hello, @dubignyp 

We recommend checking your internet connection status or retrying the installation.
If you continue to have installation problems, we recommend contacting XBOX or Microsoft for further assistance in checking the integrity of the installation file.
Thank you.

Due to the ongoing regional holidays, my responses may be slightly delayed.
Thank you in advance for your patience.‌‌‌‌ 🙂

I'm not a beginner when it comes to Internet history 😄
I went to see them and they looked with the fast tethering help, to see for themselves. They looked at what was installed and saw nothing unusual. They don't understand why it doesn't work, adding that they think it's the motherboard that is not compatible to receive the update or reinstall the XBOX.
The Insider app also has no reaction.
But, it's true, I don't think I'm in the right place to talk about this problem.

The XBOX accessory application works to update my controller, at least it's OK to be able to use it on Steam and on games in the Microsoft store.
I tell myself it doesn't matter if XBOX can't install, I leave them with their own problem and Asus.